Return and Refund Policy

Refund Policy

Thank you for shopping with us! We strive to provide high-quality herbal products and exceptional customer service. Please review our refund policy carefully.

1. No Refunds on Open Products

We do not accept refunds or exchanges on any products that have been opened. This policy is in place to ensure the integrity and safety of our products.

2. Shipping and Delivery

Once an order has been shipped and delivered to the specified address, we are not responsible for any lost, stolen, or damaged items. This includes any issues arising from postal services or third-party shipping entities.

3. Lost Packages

We do not issue refunds for lost packages. We recommend tracking your shipment and contacting your local postal service for assistance in case of loss.

4. Damaged Goods

If you receive a product that is damaged due to liquid spillage (e.g., tonics and other liquid items), you must provide photographic proof of the damage within 48 hours of receiving the product. If approved, we will issue a refund or replacement at our discretion.

5. Exclusions

Please note that certain products may be excluded from this refund policy due to their nature. This includes, but is not limited to, customized or special order products.

6. Requesting a Refund

To initiate a refund for damaged goods, please contact our customer service at [your email/contact info] with your order number, a description of the issue, and any supporting images.

7. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

8. Customer Satisfaction

Your satisfaction is our priority. If you have any concerns or questions regarding your order, please don’t hesitate to reach out to us.